Hey Mia, I'm glad we could get your issue solved without delay. Don't hesitate to reach out if you ever have an issue with Two Wombats service and we will solve it! Thanks!
Lucas WarriorNortherner UK
Payed for my items but failed the…
Payed for my items but failed the verification still took my money anyway
Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.
Freddie FortuneTwo Wombats
Great experience my order got delivered…
Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Vala SaraeiHAYYP
Brilliant goods and service provider
Brilliant goods and service provider! I have been a loyal customer of theirs for nearly 4 years, and they are awesome.Vala
Hi Levi,Thank you so much for your wonderful feedback — we're thrilled to hear you've been with us for nearly four years and still think we're awesome! 😀 Your support truly means a lot.Best regards, Olivia
Jayden WilsonTwo Wombats
Always happy to help with any issues
Always happy to help with any issues, very quick delivery and a great selection of pouches. Will always recommend to people!
Thanks so much for recommending us Jayden! Be sure to take advantage of our refer-a-friend program and earn free can tokens for you and your friends when you share your link: https://twowombats.com/pages/loyalty-program
Customer Reviews
See what customers are saying about ViD Minty Lemon
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Product Details
BrandViD
FlavourFruity
Strength6mg
FormatSlim
Available From4 vendors
Price (1 Pack)£3.89 - £19.47
Tart lemon with a minty cool-down.
ViD Minty Lemon is a straightforward combination done well. The lemon flavour is genuinely tart, the kind that makes your mouth water slightly when you first put the pouch in. The mint comes in underneath as a cooling agent that extends the freshness.
Strength and Format
This is the cooler counterpart to ViD Ginger Lemon. Where that version uses ginger warmth alongside the citrus, Minty Lemon goes in the opposite direction with a chilled, mentholated edge. Both are good. Your preference comes down to whether you like warm or cool alongside your lemon.
Who It's For
At 6mg per pouch, the nicotine is comfortable for regular use. The tartness of the lemon adds a pleasant tingle that complements the nicotine sensation. The flavour holds up well over 30 minutes and does not turn flat or overly sweet. A solid pick for anyone who finds pure mint boring but does not want anything too exotic.
Ingredients
Nicotine
Water
Plant fibre (cellulose)
Flavourings
Sweetener
Acidity regulator
Humectant
How to use
1Place the pouch between your upper lip and gum for 20 to 45 minutes. The lemon tartness hits first and is sharpest in the opening minutes. The mint cooling develops gradually and keeps the flavour fresh throughout the session.
About ViD
ViD is made by Kurbits Snus, a Swedish manufacturer founded in 2019. They started with traditional snus and moved into tobacco-free pouches with ViD. The brand is known for unusual flavour combinations you won't find elsewhere. Their cans are CO2 emission neutral in both manufacturing and materials.
Getting started
New to pouches
✓Minty Lemon at 6mg is a comfortable starting option. The lemon-mint combination is refreshing and not overwhelming. The tartness may cause slight extra tingling at first, which is the lemon rather than the nicotine.
Switching from smoking or vaping
→The refreshing quality of lemon-mint works well for former smokers looking for something to reset their palate. At 6mg, it suits light to moderate smoking habits. Step up to an 8mg ViD option if you need more nicotine.
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Two Wombats
Northerner UK
HAYYP
