Hey Mia, I'm glad we could get your issue solved without delay. Don't hesitate to reach out if you ever have an issue with Two Wombats service and we will solve it! Thanks!
Lucas WarriorNortherner UK
Payed for my items but failed the…
Payed for my items but failed the verification still took my money anyway
Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
Freddie FortuneTwo Wombats
Great experience my order got delivered…
Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Thanks Freddie! We are always here to sort any issues. Thanks for shopping with us!
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Jayden WilsonTwo Wombats
Always happy to help with any issues
Always happy to help with any issues, very quick delivery and a great selection of pouches. Will always recommend to people!
Thanks so much for recommending us Jayden! Be sure to take advantage of our refer-a-friend program and earn free can tokens for you and your friends when you share your link: https://twowombats.com/pages/loyalty-program
Vala SaraeiHAYYP
Brilliant goods and service provider
Brilliant goods and service provider! I have been a loyal customer of theirs for nearly 4 years, and they are awesome.Vala
Hi Levi,Thank you so much for your wonderful feedback — we're thrilled to hear you've been with us for nearly four years and still think we're awesome! 😀 Your support truly means a lot.Best regards, Olivia
Customer Reviews
See what customers are saying about ViD Chili Chocolate
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Product Details
BrandViD
FlavourSpicy
Strength6mg
FormatSlim
Available From3 vendors
Price (1 Pack)£3.19 - £3.89
Chocolate heat that actually works.
ViD Chili Chocolate is the kind of product that makes people stop and ask questions. Chocolate and chili in a nicotine pouch sounds strange, and it is. But it works surprisingly well.
Strength and Format
The chocolate comes through first. It is dark and slightly bitter, closer to proper cocoa than milk chocolate. After a minute or two, the chili arrives as a gentle warmth that builds at the back of your mouth. It never gets actually hot. The combination is similar to those artisan dark chocolate bars with chili flakes.
Who It's For
At 6mg, the nicotine is moderate, though the chili warmth can make it feel a touch stronger than it is. The slim pouch fits well and the flavour holds for a solid 30 minutes. This is not an everyday pouch for most people, but it is genuinely interesting and worth trying if you are bored of mint and fruit.
Ingredients
Nicotine
Water
Plant fibre (cellulose)
Flavourings
Sweetener
Acidity regulator
Humectant
How to use
1Place the pouch between your upper lip and gum. The chocolate note arrives immediately, while the chili warmth takes a couple of minutes to develop. Leave it in for 20 to 45 minutes. The warmth from the chili may feel more noticeable on an empty stomach.
About ViD
ViD is made by Kurbits Snus, a Swedish manufacturer founded in 2019. They started with traditional snus and moved into tobacco-free pouches with ViD. The brand is known for unusual flavour combinations you won't find elsewhere. Their cans are CO2 emission neutral in both manufacturing and materials.
Getting started
New to pouches
✓The 6mg strength is moderate and manageable for newer users. The chili warmth might feel unusual at first but it is not actual spice. Start with 15 minutes to see how you respond to both the nicotine and the flavour combination.
Switching from smoking or vaping
→If you enjoyed flavoured tobacco or flavoured rolling tobacco, Chili Chocolate offers something genuinely different from typical pouch flavours. The 6mg strength is a good starting point for most former smokers. Step up to 8mg strong options if you need more.
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Two Wombats
Northerner UK
HAYYP
