Last Updated 12 April 2024

We want you to be satisfied with your visit to our website and have established the following terms and conditions to outline the expectations between you as a user and Nicotine Pouches.

Please read these terms and conditions carefully as they contain legal obligations.

Agreement Service Usage Purchase Protection Terms Intellectual Property Disclaimers and Liability Limitations General

Agreement

By using this website, you agree to be bound by and comply with these terms and conditions and any additional terms for special promotions unless you offer other terms in writing that are accepted by Nicotine Pouches. You also agree to comply with any guidelines or rules posted on this website regarding a product or service. All such guidelines and rules are incorporated by reference into these terms and conditions. If you do not agree with these terms and conditions, please do not use this website.

NOTE: We reserve the right to modify or otherwise change these terms and conditions at any time. Unless otherwise stated, changes are effective immediately. Please check these terms and conditions periodically. Your continued use of the website after changes have been posted constitutes your acceptance of these modified terms and conditions and the reasonableness of these standards for notification of changes unless you offer other terms that are accepted by Nicotine Pouches.

This page was last updated on the date indicated above. You can obtain a printed copy of the most current terms by writing to us at the address provided in the notice provision below.

Privacy

Please review our privacy policy, which also governs your visit to the website, to understand our practices.

Electronic Communication

When you visit Nicotine Pouches, use services on the website, or contact our customer service, you are communicating with us electronically. We also communicate with you via email or by posting notices and updates on the website. By using the website, you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Service

Product and Price Information

Product information and other details have either been provided by suppliers, manufacturers, retailers, publications, or have been sourced from public information. Nicotine Pouches aims to ensure that all information on the website is as accurate and current as possible. However, Nicotine Pouches cannot guarantee the reliability or accuracy of the information presented on the website.

We encourage our users to verify prices and details themselves before making any purchases from the shops listed on our website to ensure the information is accurate. All actions taken by users of the website are at their own risk. Nicotine Pouches cannot guarantee the accuracy of any information and cannot be held liable for any actions taken based on product and price information provided.

Retailers

Retailers listed on the Nicotine Pouches website are independent third parties, and Nicotine Pouches does not act as a principal, agent, or broker with respect to any advertisers. Your relationship with a retailer contacted through this website is solely between you and the retailer. You agree not to hold Nicotine Pouches responsible for any loss or damage arising from any dealings with our retailers or from the content provided by these retailers through the website.

If you wish to report an error or have any questions, please contact: info@nicotine-pouches.org

Payment

No fee is charged to use the Nicotine Pouches website under these terms and conditions. Nicotine Pouches is not responsible for the transfer of funds that are due to be paid to any third-party supplier or distributor from whom you choose to make a purchase. You are responsible for ensuring all payments owed by you are transferred according to the terms agreed upon with the third-party supplier or distributor.

Content Addition

If Nicotine Pouches allows you to add content to the website in the form of reviews, competitions, or other material, Nicotine Pouches reserves the right to publish, edit, reject, or delete any content at its sole discretion. Nicotine Pouches does not permit the publication of content that may be illegal under applicable law.

Changes

Nicotine Pouches reserves the right to modify, suspend, or remove all or part of the content, design, services, or other aspects of the Nicotine Pouches website at any time without prior notice.

Usage

Permitted and Prohibited Uses

You agree to use this website solely for lawful purposes. You may use this website as a general guide to making price comparisons for your own personal use and shall not use this website for any other purpose. You may transmit, display, and print a copy of the material presented on this website for your personal, non-commercial use only.

Except as expressly stated, nothing within the website shall be construed as granting any license under our or any third party’s intellectual property rights, whether by implication, estoppel, or otherwise. Without limiting the generality of the foregoing, you acknowledge and agree that all content available through and used to operate the website and its services are protected by copyright, trademark, patent, or other proprietary rights belonging to Nicotine Pouches, its affiliates, licensors, or service providers. You agree that your data, content, and all information provided or used on the website, as well as your use of our website and our products and services, shall not:

• (a) Alter or otherwise damage any of the trademarks, service marks, trade dress (collectively, “trademarks”), or other intellectual property made available by us in connection with the website, or otherwise infringe or facilitate the infringement of any party’s copyrights, patents, trademarks, trade secrets, or other proprietary rights, publicity rights, or privacy rights (collectively, “rights”), including third-party rights;
• (b) Present yourself as in any way sponsored by, affiliated with, or endorsed by us or any of our affiliates or service providers;
• (c) Use any of the trademarks or other content available through the website for any purpose other than the purpose for which we have made them available to you;
• (d) Defame or disparage us, our trademarks, or any aspect of the website;
• (e) Post or transmit any content that is illegal, threatening, obscene, incendiary, pornographic, or blasphemous, or material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law;
• (f) Alter, translate, modify, decompile, disassemble, or reverse engineer the website or any software or programs used in connection with it or its products and services;
• (g) Contain or distribute any viruses, Trojan horses, worms, time bombs, or other computer programs or codes designed to damage, disrupt, intercept, download, interfere with, manipulate, or otherwise interrupt or expropriate the website, data, personal information, software, equipment, servers, or content, or facilitate or promote hacking or similar conduct;
• (h) Access or attempt to access the non-public areas of the website or any other user’s password-protected information;
• (i) Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; and
• (j) Prevent or inhibit any other person from using the website (or any linked website).

Framing, Linking, etc.

The use of content on any other website or networked computers is prohibited.

Framing, mirroring, scraping, or data mining of the website, and any actions that in our sole discretion restrict or inhibit any other user from using the website (or any linked website), are not permitted.

Monitoring Website Use

We may choose to electronically monitor areas of the website and may disclose content, stored information, or electronic communications of any kind (i) to comply with laws, regulations, or government requests; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect our rights or property or the rights or property of users, sponsors, suppliers, licensors, or retailers.

Account Maintenance

By using this website, you agree to be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to be responsible for all activities that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security.

Nicotine Pouches is not liable for any loss or damage arising from your failure to fulfill your responsibility and obligations under these terms and conditions. By posting information on this website, you represent and warrant that:

• (i) You are legally capable of accepting these terms and conditions and using this website;
• (ii) You use your actual identity;
• (iii) You have provided only true, accurate, current, and complete information; and
• (iv) You will maintain and promptly update the information you provide so that it remains true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, we may suspend or terminate your account and refuse any current or future use of the website.

Termination

If you wish to cancel a username or password, or if you become aware of any loss, theft, or unauthorized use of a username or password, you must notify us immediately. We reserve the right to remove or modify any username or password at any time for any reason. We may suspend or terminate your account or your use of this website at any time for any reason or no reason.

Purchase Protection Terms

Nicotine Pouches Purchase Protection

Terms of the guarantee effective from 24 April 2019.

This guarantee is issued by Nicotine Pouches Sweden AB (org. no. 556586-1415) (“Nicotine Pouches”). The rights under the law for consumers are not diminished by this guarantee, which is an additional benefit for Nicotine Pouches members.

Content of the Purchase Protection

Who is the Guarantee for?

The guarantee applies to individuals residing in the UK with an active membership account (“Member” or “Buyer”) with Nicotine Pouches.

When does the Guarantee Apply?

The guarantee only applies to purchases from companies that have a web link from Nicotine Pouches marked with the text “Purchase Protection” (“Approved Seller”).

The guarantee is valid from the time the Buyer purchases a product via an Approved Seller’s website until the product is delivered to the delivery address specified by the Buyer or to a collection point. The guarantee only applies to purchases from companies based within the EEA. The product must be addressed to the Buyer.

The guarantee applies only under the following conditions:

The Buyer is a registered Member and has clicked on a link on Nicotine Pouches that redirected the Buyer directly to an Approved Seller’s website, and the Buyer then completes a purchase.

What does the Guarantee Cover?

The guarantee compensates the Buyer for damage to the product upon delivery, defective products, missing items upon delivery, incorrect products, or non-delivery of the product.

The guarantee covers purchase amounts between £10 and £5,000 per customer, per order, and per company.

Compensation Rules

Compensation is granted if all of the following criteria are met:

• The Buyer, under the Consumer Rights Act, has the right to replacement, price reduction, repair, compensation to remedy the defect, or cancellation of the purchase.
• The Buyer has complained in writing to the Approved Seller and requested that the damage be rectified according to point 1.3.
• The Buyer has contacted the Approved Seller and worked towards having the Approved Seller rectify the defect.
• The Approved Seller has not rectified the defect within 60 working days after the complaint through replacement, price reduction, repair, compensation to remedy the defect, or cancellation of the purchase.
• Non-delivery means that the product was not delivered within 60 working days after the purchase agreement was made unless a longer delivery time was indicated at the time of purchase.
• In the case of damage upon delivery, the Buyer must document the damage and report it to the Approved Seller without delay, but no later than five days after delivery.

Compensation is only provided for purchase costs and shipping costs and only for the direct economic damage suffered by the Buyer. No compensation is provided for other direct or indirect costs, depreciation, or lost income.

Exclusions

The guarantee does not apply where there is entitlement to compensation due to law, regulation, insurance, purchase protection, damages, agreement, or other guarantee.

The guarantee does not cover minor damage such as scratches, colour differences, etc. The guarantee does not cover damage caused by batteries.

The guarantee does not apply if the shop covered by Nicotine Pouches Purchase Protection can prove that the product was delivered to the buyer. This can be demonstrated through information from the shipping company or other documentation.

The guarantee does not apply if the Buyer has not facilitated the delivery of the product by the Approved Seller. This includes situations where the product was delivered to a collection point or other location and the Buyer, or an agent appointed by the Buyer, did not collect the product or was not available to receive the product during home delivery. This also includes situations where the Buyer does not make the required payment, fees, taxes, or customs according to the agreement or applicable law.

The following products are excluded:

• Used goods.
• Custom or bespoke goods or goods otherwise specifically manufactured for the Buyer.
• Live animals, plants, flowers, food, and liquid goods.
• Motor vehicles and equipment.
• Cash and securities.
• Travel tickets.
• Items wholly or partially made of precious metals, genuine pearls, and gemstones.
• Services, service agreements, and data transmitted via the internet.
• Products purchased for professional use and/or resale.
• Products purchased via online auction.
• Medicines.
• Alcoholic beverages.
• Narcotic substances.
• Consumables and similar items.

Compensation is not provided for damage caused by illegal actions of the Buyer or if the Buyer intentionally acts to obtain compensation under this guarantee.

General Provisions

Force Majeure

Compensation is not provided for damage caused directly or indirectly by or in connection with nuclear processes, war, war-like events, civil war, revolution, or uprising or due to government action, strike, lockout, blockade, or other similar events.

Timing of Compensation Payment

Compensation is paid no later than 30 days after the Buyer has fulfilled their obligations under this guarantee. Thereafter, delay interest is paid according to the Interest Act. No interest is paid if it is less than £10.

Double Compensation and Reimbursement

To the extent that the Buyer has received compensation, Nicotine Pouches assumes the right to reclaim the paid compensation from the Approved Seller, another party responsible for the damage, or from insurance or another party.

Prescription

Buyers seeking compensation must request it within six months from the time the condition that entitles such protection under these guarantee terms arose. If the request is not made within this time frame, the right to compensation is forfeited.

In Case of Damage

Damage Report

Damage reports are made to Nicotine Pouches via email at skadeanmalan@nicotine-pouches.org.

The damage report must include the following:

• Photos or other documentation confirming the damage.
• Proof of purchase, including purchase date and time.
• Receipt or bank statement showing that the product is paid for.
• Complaint and correspondence with the Approved Seller.
• Repair report and receipt for any repair performed.

Complaints About Nicotine Pouches Purchase Protection

If the Buyer is not satisfied with the handling of their case, they can contact Nicotine Pouches again to resolve any disagreements. If the Buyer is still not satisfied, they can contact the General Complaints Board (ARN).

General Complaints Board (ARN)
Address: Box 174, 101 23 Stockholm
Tel: 08-508 860 00
Email: arn@arn.se
Website: www.arn.se

Changes

Nicotine Pouches reserves the right to unilaterally and without the Buyer’s consent amend these guarantee terms. Such amendment shall take effect with 10 days’ notice. Notice of change is provided through notification on the Nicotine Pouches website.

Intellectual Property

Ownership

This website is the copyrighted property of Nicotine Pouches and/or its various third-party suppliers and distributors. The information on this website may not be reproduced, republished, distributed, posted, sold, transferred, or modified without the express written consent of Nicotine Pouches and/or its third parties. However, this does not include downloading, copying, and saving information from the website for personal use.

The trademarks, logos, and service marks displayed on this website are registered trademarks and/or common law trademarks belonging to Nicotine Pouches, its affiliates, and various third parties. Nothing on this website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks without written permission from Nicotine Pouches or the party that owns the trademarks.

Nicotine Pouches does not claim to own any third-party or related retailer, supplier, or manufacturer’s trademarks displayed on this website. The same applies to trademarks belonging to other publishers or publications on this website.

Your Rights

You retain ownership of all intellectual property rights that exist in the content you submit to us. By submitting content to Nicotine Pouches, however, you grant Nicotine Pouches a royalty-free, worldwide, non-exclusive license for the duration of the copyright to use your content or part of your content in the manner determined by Nicotine Pouches on Nicotine Pouches’ website, on other websites, or through other media, and to allow others to do so.

Under no circumstances does the disclosure of any idea or related material to Nicotine Pouches or the website impose any obligation of confidentiality or expectation of compensation. By submitting materials to us, you represent and warrant that the materials originate entirely from you, that no other person has any rights in the materials, and that we are free to use the materials as we wish, in the form provided or as modified by us, without obtaining permission or a license from any third party.

Copyright and Trademark Notice

Nicotine-Pouches.org © 1999-2023, Nicotine Pouches Sweden AB. All rights reserved. Except as expressly stated herein, nothing on the website shall be construed as granting any license under our or any third party’s intellectual property rights, whether by implication, estoppel, or otherwise.

Without limiting the generality of the foregoing, you acknowledge and agree that all content available through and used to operate the website and its services is protected by copyright, trademark, patent, or other proprietary rights belonging to Nicotine Pouches, its affiliates, licensors, or service providers.

Intellectual Property Infringement Claims

It is Nicotine-Pouches.org’s policy to promptly respond to claims of intellectual property infringement. We process and investigate notices of alleged infringement promptly and take appropriate action under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws. Notices of alleged infringement should be sent to:

Nicotine Pouches Sweden AB
Sveavägen 46
111 34 Stockholm
Sweden

Or email: info@nicotine-pouches.org

Disclaimers and Liability Limitation

Disclaimer of Warranties and Limitation of Liability

A. You expressly understand and agree that: (i) your use of this website is entirely at your own risk; (ii) the products and services are provided on an “as is” and “as available” basis; (iii) except where expressly stated herein, we expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, workmanlike performance, title, and non-infringement; (iv) we make no warranty regarding the results that may be obtained from this website, the products or services advertised or offered, or the involvement of retailers; (v) all material downloaded or otherwise obtained through the use of the website is done at your own discretion and risk; (vi) you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material; and (vi) no advice or information, whether oral or written, obtained by you from us or through or from the website shall create any warranty not expressly stated in these terms and conditions.

B. Except as expressly stated herein, we make no warranty that: (i) any product or service will meet your requirements; (ii) any product or service will be uninterrupted, timely, secure, or error-free; (iii) the results that may be obtained from the use of any product or service will be accurate or reliable; (iv) the quality of any product, service, information, or other material purchased or obtained by you through any product or service will meet your expectations; or (v) any errors in the software will be corrected.

C. You understand and agree that, except as expressly stated herein, neither our officers, directors, employees, agents, suppliers, nor any other party involved in creating, producing, transmitting, or distributing the website or related products or services shall be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages) resulting from: (i) your use or inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) acts of nature, forces, or causes beyond our reasonable control, including without limitation, internet failures, computer equipment failures, telecommunications equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, force majeure, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or fluctuations or interruptions in heating, lighting, or air conditioning; or (vi) any other matter relating to the website regardless of cause and according to any theory of liability (including negligence). In no event shall our total liability to you for all damages, losses, and causes of action, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you, if any, to Nicotine Pouches.

The foregoing limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, our liability in such jurisdictions shall be limited to the maximum extent permitted by law.

Links

This website contains links to other websites provided solely for your convenience and not as an endorsement by Nicotine Pouches or its third-party suppliers or distributors of the content on such websites. Nicotine Pouches has not reviewed all the websites linked to the website and is not responsible for their content. The linked websites are provided only for your convenience, and you access them at your own risk. Nicotine Pouches makes no representations or warranties regarding any other websites or the content or materials on such websites. If you decide to visit other websites, you do so at your own risk.

Indemnification and Release

The material you read on this website is provided solely for informational purposes. By using the pages of the website, you agree to indemnify and hold harmless Nicotine Pouches and related entities (collectively, the “indemnified parties”) from and against any claims and expenses, including without limitation attorney’s fees, arising out of your use of the pages of the website, your use of the products and services, or your submission of ideas and/or materials to Nicotine Pouches or the website, or the use by any person of any ID, membership, or password that you have with any part of the website, whether or not such use is authorized by you.

Nicotine Pouches reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate in Nicotine Pouches’ defense of such claim.

Disclaimer of Warranties and Limitation of Liability

By using the website, the products and services, or submitting ideas and/or related materials to us, you agree to release the indemnified parties from any and all claims, demands, liabilities, obligations, damages (actual or consequential), costs, and expenses of any kind, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, that you may have against them arising out of or in any way related to such disputes and/or the products and services or any disputes regarding the use of ideas and/or related materials submitted to the indemnified parties.

You agree to waive to the fullest extent permitted by law any statutory protection that otherwise limits the effect of a release.

General

Notice

Except as expressly stated herein, any notice we provide may be given by posting an updated notice on the website, by letter, or by email to the last address you provided. Notices to us should be given by letter or email (with a copy by letter) to: Nicotine Pouches Sweden AB, Sveavägen 46, 111 34 Stockholm, Sweden.

Place of Performance

References to any Nicotine Pouches product or service do not constitute an offer to sell or supply that product or service, nor does it mean that the product or service is available in all jurisdictions. Persons who choose to visit the website from their home do so on their own initiative and are responsible for compliance with all applicable local laws.

Miscellaneous

A. Applicable Law, Limitation of Action, Severability, Non-Waiver, and Integration. These terms and conditions shall be governed in all respects by the laws of Sweden as such laws are applied to agreements entered into and to be performed entirely within Sweden between Sweden residents. You hereby consent to the jurisdiction and venue of Stockholm, Sweden, for this purpose, waive personal service in connection therewith, and agree that service may be effected by overnight mail (using a commercially recognized service) or by registered mail with return receipt requested to the address you have provided to Nicotine Pouches, and agree that any claim against us must be filed within one (1) year from the time such claim arose regardless of any statute of limitations to the contrary; otherwise, your claim will be barred forever. If any provision of these terms and conditions is found to be invalid or unenforceable, that provision shall be excluded (or interpreted in a manner that makes it enforceable) and the other provisions shall remain in full force and effect. Headings are for reference only and do not define, limit, interpret, or describe the scope of their section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These terms and conditions constitute the entire agreement between us concerning the matters set forth herein and supersede any prior agreements, proposals, and communications, written or oral, between representatives of Nicotine Pouches and you regarding such matters, including any terms contained in any of the customer’s documents or purchase orders. Nothing in these terms and conditions limits or excludes either party’s liability for fraudulent acts or for negligence causing death or personal injury.

B. No Joint Venture, No Limitation of Rights. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Nicotine Pouches as a result of these terms and conditions or your use of the website. Our enforcement of these terms and conditions is subject to existing laws and legal process, and nothing contained herein limits our right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the website or information provided to us or gathered by us concerning such use.