Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Vala SaraeiHAYYP
Brilliant goods and service provider
Brilliant goods and service provider! I have been a loyal customer of theirs for nearly 4 years, and they are awesome.Vala
Hi Levi,Thank you so much for your wonderful feedback — we're thrilled to hear you've been with us for nearly four years and still think we're awesome! 😀 Your support truly means a lot.Best regards, Olivia
Pam FraserHAYYP
Excellent service quick delivery and…
Excellent service quick delivery and good prices. Cant fault them.
Hi Craig,We're happy to hear that you had a great experience with our fast delivery and excellent deals. We appreciate your feedback and are glad we can be your primary source going forward!Best regards,The Customer Experience Team
RjNortherner UK
Fantastic job packing it all up…
Fantastic job packing it all up together, got it in 2 business days, wasn’t expecting it to get here so quickly!
Hi,We're happy to hear that the packing met your expectations and your order arrived so quickly! Thank you for your positive feedback; we appreciate it!Best regards,The Customer Experience Team
susanHAYYP
Web site easy to use stock and offers…
Web site easy to use stock and offers easy you find staff friendly
Hi,We appreciate you sharing your positive experience! We're happy to hear that you found your preferred product, an easy checkout, a great price, and quick shipping.Best regards,The Customer Experience Team
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Product Details
BrandVelo
FlavourMinty Lemon
Strength10mg
FormatSlim
Available From3 vendors
Price (1 Pack)£4.99 - £6.50
Description
No description available
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Northerner UK
HAYYP
