Hey Mia, I'm glad we could get your issue solved without delay. Don't hesitate to reach out if you ever have an issue with Two Wombats service and we will solve it! Thanks!
Lucas WarriorNortherner UK
Payed for my items but failed the…
Payed for my items but failed the verification still took my money anyway
Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.
Freddie FortuneTwo Wombats
Great experience my order got delivered…
Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Snus Vikings always has the best prices and with free next day delivery what more can you ask for. Service is great and the huge range of flavours makes it my go to place for Snus.
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Jayden WilsonTwo Wombats
Always happy to help with any issues
Always happy to help with any issues, very quick delivery and a great selection of pouches. Will always recommend to people!
Thanks so much for recommending us Jayden! Be sure to take advantage of our refer-a-friend program and earn free can tokens for you and your friends when you share your link: https://twowombats.com/pages/loyalty-program
Customer Reviews
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Product Details
BrandVelo
FlavourOrange
Strength11mg
FormatSlim
Available From7 vendors
Price (1 Pack)£0.99 - £12.00
Fresh Orange Peel, Not Orange Candy
Orange Spark opens with immediate citrus brightness — think freshly peeled orange peel, aromatic and slightly bitter in the best way. The tangy, acidic notes dominate, avoiding the candy-orange trap that plagues lesser products. There's a sparkling quality to the flavor, almost effervescent, that keeps your palate engaged throughout the experience.
Strength and Format
At 11mg, this ranks among the stronger options in the Velo lineup. The slim format keeps things comfortable despite the potency. Each can delivers 20 tobacco-free pouches with consistent flavor release.
Who It's For
Orange Spark suits those who want their nicotine experience to wake them up. The combination of strong citrus and higher nicotine strength makes it a natural morning or midday choice. If you find other orange-flavored pouches too sweet or too mild, this one corrects both problems.
Ingredients
Water
Filler (E 460 - cellulose)
Humectant (E 1520 - propylene glycol)
Nicotine
Flavourings
Salt
Acidity regulator (E 500 - sodium carbonate)
Sweetener (E 950 - acesulfame K)
How to use
1Place the pouch between your upper lip and gum. The nicotine absorbs through the gum tissue.
2A slight tingling sensation is normal - this is the nicotine being released.
3Keep the pouch in place for 20-45 minutes depending on strength and format.
4Dispose of used pouches responsibly - most cans have a compartment for used pouches.
5Stay hydrated. Nicotine pouches can cause dry mouth.
6Store pouches in a cool, dry place. Refrigeration extends freshness but isn't required.
About Velo
VELO combines British American Tobacco's global reach with Swedish pouch expertise. The brand focuses on accessibility and a wide flavour range, making nicotine pouches approachable for those transitioning from smoking.
Getting started
New to pouches
✓Start with a lower strength (4-6mg) if you're new to nicotine pouches.
✓Use for 10-15 minutes initially to gauge your tolerance.
✓If you feel dizzy or nauseous, remove the pouch immediately.
✓Don't swallow - while not dangerous, it's uncomfortable.
✓Wait at least an hour before trying a second pouch if new to these products.
Switching from smoking or vaping
→Former smokers often start with regular strength (6-8mg) and adjust from there.
→Vape users may need less nicotine than expected - start lower and increase if needed.
→The absorption is different from smoking - effects may feel different even at equivalent nicotine levels.
→Give yourself a week to adjust to the different delivery method.
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Two Wombats
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Snus Vikings
