Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Freddie FortuneTwo Wombats
Great experience my order got delivered…
Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Thanks Freddie! We are always here to sort any issues. Thanks for shopping with us!
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Snus Vikings always has the best prices and with free next day delivery what more can you ask for. Service is great and the huge range of flavours makes it my go to place for Snus.
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Jayden WilsonTwo Wombats
Always happy to help with any issues
Always happy to help with any issues, very quick delivery and a great selection of pouches. Will always recommend to people!
Thanks so much for recommending us Jayden! Be sure to take advantage of our refer-a-friend program and earn free can tokens for you and your friends when you share your link: https://twowombats.com/pages/loyalty-program
Customer Reviews
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Product Details
BrandXQS
FlavourCitrus
Strength6mg
FormatSlim
Available From7 vendors
Price (1 Pack)£4.05 - £5.09
Description
XQS Citrus blends three classic citrus fruits into a vibrant, sun-soaked experience. Lemon provides sharpness and clarity, lime adds a zesty edge, and orange brings balancing sweetness. Together, they create a flavor that feels like peeling fresh fruit on a summer morning—clean, bright, and naturally energizing.
The genius of this blend lies in its balance. No single citrus note dominates, allowing your palate to discover different aspects with each use. Sometimes the lemon shines through; other times, the orange sweetness takes center stage. This complexity keeps the flavor interesting over extended periods.
The slim format pouch delivers this citrus symphony with consistent intensity and comfortable fit. Citrus works beautifully as a daytime option when you want something refreshing without the cooling intensity of mint varieties. It pairs especially well with coffee or as a palate cleanser between meals.
How to use
1Place the pouch between your upper lip and gum. The nicotine absorbs through the gum tissue.
2A slight tingling sensation is normal - this is the nicotine being released.
3Keep the pouch in place for 20-45 minutes depending on strength and format.
4Dispose of used pouches responsibly - most cans have a compartment for used pouches.
5Stay hydrated. Nicotine pouches can cause dry mouth.
6Store pouches in a cool, dry place. Refrigeration extends freshness but isn't required.
About XQS
XQS prioritizes the user experience - comfortable pouches, balanced flavours, and consistent nicotine delivery. Quality over extremes.
Getting started
New to pouches
✓Start with a lower strength (4-6mg) if you're new to nicotine pouches.
✓Use for 10-15 minutes initially to gauge your tolerance.
✓If you feel dizzy or nauseous, remove the pouch immediately.
✓Don't swallow - while not dangerous, it's uncomfortable.
✓Wait at least an hour before trying a second pouch if new to these products.
Switching from smoking or vaping
→Former smokers often start with regular strength (6-8mg) and adjust from there.
→Vape users may need less nicotine than expected - start lower and increase if needed.
→The absorption is different from smoking - effects may feel different even at equivalent nicotine levels.
→Give yourself a week to adjust to the different delivery method.
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Two Wombats
Northerner UK
HAYYP
Snus Vikings
