Hey Mia, I'm glad we could get your issue solved without delay. Don't hesitate to reach out if you ever have an issue with Two Wombats service and we will solve it! Thanks!
Lucas WarriorNortherner UK
Payed for my items but failed the…
Payed for my items but failed the verification still took my money anyway
Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.
Freddie FortuneTwo Wombats
Great experience my order got delivered…
Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Snus Vikings always has the best prices and with free next day delivery what more can you ask for. Service is great and the huge range of flavours makes it my go to place for Snus.
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Jayden WilsonTwo Wombats
Always happy to help with any issues
Always happy to help with any issues, very quick delivery and a great selection of pouches. Will always recommend to people!
Thanks so much for recommending us Jayden! Be sure to take advantage of our refer-a-friend program and earn free can tokens for you and your friends when you share your link: https://twowombats.com/pages/loyalty-program
Customer Reviews
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Product Details
BrandUBBS
FlavourIcy mint
Strength6mg
FormatSlim
Available From4 vendors
Price (1 Pack)£3.99 - £4.49
Strong British menthol with proper cooling
UBBS Menthol does not hold back. The cooling hits within seconds of placing the pouch and builds to an intensity that will satisfy even hardened menthol fans. The menthol flavour is clean and sharp, without any artificial edge or chemical aftertaste.
Strength and Format
This is a pouch that knows its audience. Ex-menthol smokers will find the cooling sensation familiar and satisfying, with enough intensity to make the transition from cigarettes feel like a lateral move rather than a step down. The slim format is comfortable despite the flavour intensity.
Who It's For
UBBS's quality credentials add confidence. Triple lab testing, GMP-certified manufacturing, and CO2-extracted nicotine mean you know exactly what you are getting. For a brand launched in 2022, the quality control is impressive and on par with established Scandinavian brands.
Ingredients
nicotine
water
plant-based fibres
flavourings
sweeteners
pH adjusters
cooling agents
How to use
1Place under your upper lip and let the menthol do its work for 20 to 40 minutes. The cooling peaks in the first 5 minutes and then maintains a steady level. Keep water nearby. UBBS Menthol is especially good first thing in the morning or when you need a sharp wake-up.
About UBBS
UBBS is a UK-founded nicotine pouch brand launched in 2022 by RV Karma Limited. Designed in Sweden and manufactured in GMP-certified facilities in India, UBBS pouches are triple lab tested, CO2 extracted for purity, and non-GMO. The brand was built specifically for the UK market, with flavours and strengths tailored to British preferences. UBBS has quickly gained a following for its quality ingredients and wide flavour range.
Getting started
New to pouches
✓If you enjoy menthol, UBBS Menthol at 6mg is manageable for new users, but be prepared for strong cooling. The icy sensation can surprise first-timers. It settles after a couple of minutes, so stick with it. If it is too intense, try UBBS Spearmint instead.
Switching from smoking or vaping
→UBBS Menthol is one of the best pouches for ex-menthol smokers. The intense cooling replicates what you liked about menthol cigarettes, and the clean menthol taste is actually better without tobacco muddying it. Start at 6mg and move to 11mg or 14mg if you need more nicotine satisfaction.
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Two Wombats
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