Hey Mia, I'm glad we could get your issue solved without delay. Don't hesitate to reach out if you ever have an issue with Two Wombats service and we will solve it! Thanks!
Lucas WarriorNortherner UK
Payed for my items but failed the…
Payed for my items but failed the verification still took my money anyway
Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.
Freddie FortuneTwo Wombats
Great experience my order got delivered…
Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Thanks Freddie! We are always here to sort any issues. Thanks for shopping with us!
kalvinSnus Vikings
Snus Vikings always has the best prices…
Snus Vikings always has the best prices and with free next day delivery what more can you ask for. Service is great and the huge range of flavours makes it my go to place for Snus.
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Vala SaraeiHAYYP
Brilliant goods and service provider
Brilliant goods and service provider! I have been a loyal customer of theirs for nearly 4 years, and they are awesome.Vala
Hi Levi,Thank you so much for your wonderful feedback — we're thrilled to hear you've been with us for nearly four years and still think we're awesome! 😀 Your support truly means a lot.Best regards, Olivia
Customer Reviews
See what customers are saying about Kelly White Cool Mint
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Product Details
BrandKelly
FlavourMint
Strength6mg
FormatSlim
Available From5 vendors
Price (1 Pack)£3.49 - £5.09
Clean Swedish mint, no fuss
Kelly White Cool Mint is the kind of mint pouch that does exactly what you expect, and does it well. The flavour is pure peppermint with a cooling edge that kicks in within a minute or two of placing the pouch. No weird sweetness, no chemical notes. Just mint.
Strength and Format
The slim format sits comfortably under the lip and stays put. At regular strength, it is well suited for all-day use without hitting too hard. Kelly White makes their pouches in Sweden with a focus on quality over gimmicks, and this one shows it.
Who It's For
If you have tried mint pouches that taste like toothpaste or burn your gums, this is a welcome change. The cooling builds gradually and holds steady for a good 30 minutes before fading. A reliable daily driver for mint fans.
Ingredients
Nicotine
Water
Plant-based fibres
Flavourings
Sweetener
pH adjusters
Humectant
How to use
1Place the pouch between your upper lip and gum and leave it for 20 to 40 minutes. A light tingling is normal as the nicotine releases. Cool Mint pairs well with coffee or water. Store your can in a cool, dry spot to keep the mint flavour fresh.
About Kelly
Kelly White was founded in Stockholm in 2021 by White Industries AB with a simple goal: make nicotine pouches that look good and taste better. The brand leans into modern Scandinavian design and fruit-forward flavours, and has built a loyal following among users who want something more stylish than the typical pouch brand. All products are made in Sweden.
Getting started
New to pouches
✓Kelly White Cool Mint at regular strength is a good entry point for new users. Start with one pouch and keep it in for 10 to 15 minutes to see how you respond. If you feel any dizziness, take it out straight away. Mint is one of the most familiar flavours, so it is easier to judge than fruit options. Wait at least an hour before trying a second pouch.
Switching from smoking or vaping
→If you are coming from cigarettes or vapes, Cool Mint at regular strength is a comfortable starting point. The nicotine absorption is slower and steadier than smoking, so give it a few minutes to take effect. Most switchers find that regular strength covers their needs, but you can always move up if it feels too light after a week of use.
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Two Wombats
Northerner UK
Snus Vikings
HAYYP
