Hey Mia, I'm glad we could get your issue solved without delay. Don't hesitate to reach out if you ever have an issue with Two Wombats service and we will solve it! Thanks!
Lucas WarriorNortherner UK
Payed for my items but failed the…
Payed for my items but failed the verification still took my money anyway
Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina
MarianneNortherner UK
The value for product is excellent
The value for product is excellent. However, the delivery process is challenging. It would be helpful to have a time frame for delivery since I must sign for it. FedEx email stated it would be delivered by 1:30, I waited until 4pm and had to run to the store. In the 45 minutes that I was gone the delivery was attempted and missed. I wasted a whole day waiting for this and had to wait again.
Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.
Freddie FortuneTwo Wombats
Great experience my order got delivered…
Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Snus Vikings always has the best prices and with free next day delivery what more can you ask for. Service is great and the huge range of flavours makes it my go to place for Snus.
Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Jayden WilsonTwo Wombats
Always happy to help with any issues
Always happy to help with any issues, very quick delivery and a great selection of pouches. Will always recommend to people!
Thanks so much for recommending us Jayden! Be sure to take advantage of our refer-a-friend program and earn free can tokens for you and your friends when you share your link: https://twowombats.com/pages/loyalty-program
Customer Reviews
See what customers are saying about Iceberg Menthol
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Product Details
BrandIceberg
FlavourMint
Strength50mg
FormatSlim
Available From5 vendors
Price (1 Pack)£3.35 - £4.29
Pure menthol ice that hits like a cold blast
Iceberg Menthol strips away the mint sweetness and gives you pure menthol cooling. This is ice, plain and simple. Where Cool Mint and Sweet Mint offer balanced mint flavours, Menthol goes straight for the throat — or rather, the sinuses. It's the kind of cold that makes you inhale sharply through your teeth.
Strength and Format
At 50mg/g, the nicotine is serious enough on its own. Add the intense menthol cooling and you've got one of the most aggressive sensory experiences in the entire Iceberg range. The cold amplifies every aspect of the nicotine hit, making this feel significantly stronger than its already-high nicotine content suggests.
Who It's For
This is the option for people who want their nicotine pouch to feel like something is happening. It's not for the faint-hearted, and it's definitely not for everyday use for most people. But when you want maximum impact, Menthol delivers more than anything else in the lineup.
Ingredients
Nicotine
Cellulose (E460)
Water
Flavourings
Acesulfame K (E950)
Sodium Carbonate (E500)
Salt
Sodium Alginate (E401)
How to use
1Place the pouch under your upper lip for 20-35 minutes. The menthol hits immediately and intensifies for the first few minutes. Breathing through your nose will amplify the cooling effect. Keep water handy.
About Iceberg
Iceberg is made by Neoptolem, a Polish manufacturer that has carved out a niche in the nicotine pouch market by going where most brands won't. They're best known for high-strength options — their standard line sits at 50mg/g, which puts them well above mainstream brands. With one of the largest flavour ranges of any single brand (35+ options spanning mint, fruit, candy, and dessert categories), Iceberg has built a loyal following among experienced users who want both variety and a serious nicotine hit.
Getting started
New to pouches
✓Iceberg Menthol is one of the most intense pouches in the entire range. At 50mg/g plus aggressive menthol, it will overwhelm any beginner. Start with a gentle mint pouch at low strength first.
Switching from smoking or vaping
→Former menthol cigarette smokers might be drawn to this, but the intensity is on a completely different level. Start with a milder menthol or mint pouch to adjust to gum-based delivery. This one is a goal to work towards, not a starting point.
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Frequently Asked Questions
Disclaimer: Nicotine products are intended for adult consumers only. No health claims. Check local regulations.
Two Wombats
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