Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again
Thanks Freddie! We are always here to sort any issues. Thanks for shopping with us!
Val KudryaTwo Wombats
Best business I've dealt it! Outstanding service
Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!
Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.
Ian Stanton-WrightTwo Wombats
When I had a delivery problem, it was Two Wombats that informed me, before the delivery company. I was willing to wait for a 2nd delivery attempt, but TW immediately despatched a replacement.
Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!
Jayden WilsonTwo Wombats
Always happy to help with any issues
Always happy to help with any issues, very quick delivery and a great selection of pouches. Will always recommend to people!
Thanks so much for recommending us Jayden! Be sure to take advantage of our refer-a-friend program and earn free can tokens for you and your friends when you share your link: https://twowombats.com/pages/loyalty-program
Thanks for the kind words Claudia - glad to see our support could sort you out so well - have a good one.
Timothy GaddTwo Wombats
Lovely people
Twice I've messed up the delivery address (movong house and sending to a friend) and both times customer service were very quick and communicative.They aldo have an excellent range and ubeatable prices, especially on the special offers. I reccomend them so vehemently that people ask if im getting paid ( I'm not)
Hey Timothy, glad to hear you are liking our 5 star service and unbeatable prices and special offers! Also can't ask for more than vehement recommendation, but make sure to make use of our refer-a-friend program which gets both you and your mate even more free cans! Check it out here - https://twowombats.com/pages/loyalty-program
Simon BarlowTwo Wombats
Ordered a few times
Ordered a few times. Needed customer services lately a missing parcel Royal mail Lee sorted it no problem even some fee cans to compensate. Great company and service. A******
Hey Simon, thanks so much for the review - Lee is probably the hardest working customer service agent out there, so will make sure to pass on its having an impact with our customers!
Two Wombats