77 Raspberry & Vanilla

Reply from Northerner UK26 Feb 2026

Hi Lucas,Thank you for your feedback.When a payment is initiated, a temporary reservation (authorization hold) is created on the amount. If the verification process is not completed or fails, the payment is not captured by us.In those cases, the reservation is automatically released by your bank, usually within 24 hours. The exact timing can sometimes depend on your bank’s processing times.If the amount is still reserved after 24 hours, we recommend contacting your bank for further details. Of course, you’re also welcome to reach out to us and we’ll gladly assist you.Kind regards,Tina

Reply from Northerner UK26 Feb 2026

Hi Marianne,We appreciate you bringing the delivery issues to our attention. We're happy to hear that you find excellent value in our product. We'll review the delivery process to improve the experience. Thank you for your feedback.Best regards,The Customer Experience Team

Reply from Northerner UK24 Feb 2026

Hello Paul,Thank you for taking some time to share your experience. We’re very sorry to hear that you did not receive your order and understand how frustrating this situation must be.After reviewing your concern, we can confirm that your full address was included on the order placed. We sincerely apologize for any discrepancy that may have occurred during shipment.Our team has sent you a recent message regarding this investigation. To help us move forward as quickly as possible, we kindly ask that you reply directly to that email so we can continue the conversation and gather any additional details needed to resolve this for you.We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further.Kind Regards,Customer Experience Team

Reply from HAYYP23 Feb 2026

Hi Levi,Thank you so much for your wonderful feedback — we're thrilled to hear you've been with us for nearly four years and still think we're awesome! 😀 Your support truly means a lot.Best regards, Olivia

Reply from Northerner UK26 Feb 2026

Hi,We're happy to hear that the packing met your expectations and your order arrived so quickly! Thank you for your positive feedback; we appreciate it!Best regards,The Customer Experience Team

Reply from Northerner UK19 Feb 2026

Hi Craig,We're happy to hear that you had a great experience with our fast delivery and excellent deals. We appreciate your feedback and are glad we can be your primary source going forward!Best regards,The Customer Experience Team

Reply from Northerner UK25 Feb 2026

Hi,We appreciate you sharing your positive experience! We're happy to hear that you found your preferred product, an easy checkout, a great price, and quick shipping.Best regards,The Customer Experience Team